You have 14 days after receipt to request a return. Items must be unused, in their original condition and packaging, with the receipt or proof of purchase.

To initiate a return, email us at info@abrasifx.ca. Prior authorization is required; packages returned without an accepted request cannot be processed. Return shipping costs are the responsibility of the customer, except in the case of a defective or damaged product or a shipping error on our part.

Once the return is received and inspected, the approved refund will be applied to your original payment method within 10 business days.

For full details, please refer to our refund policy.

Yes. Three benefits are automatically applied to your cart depending on the amount of your order:

- Orders of $500 and more: free shipping
- Orders of $1,000 and more: 5% discount
- Orders of $2,000 and more: 10% discount

Discounts are automatically applied at checkout; no code is required.

Shipping fees are $13.95 for orders under $500. Shipping is free for all orders of $500 and more. Fees are calculated automatically at checkout.

For full details, please refer to our shipping policy.

We deliver throughout Canada from our warehouse in Quebec. International shipping is not available at this time.

We accept major credit cards (Visa, Mastercard, American Express, Discover, Diners Club) as well as Apple Pay, Google Pay, Shop Pay, and PayPal e-wallets. All transactions are secured by Shopify Payments and processed in Canadian Dollars.

Yes. You can place your order as a guest, without creating an account. However, creating an account remains advantageous: you can access your order history, track your shipments, and enjoy an accelerated ordering process for recurring purchases.

Orders are processed within 2 to 4 business days. Orders received after 12 PM are processed on the next business day. Once shipped, delivery usually takes 2 to 5 business days in Quebec and Ontario, and 4 to 10 business days elsewhere in Canada. A tracking number will be sent to you by email upon shipment.

For full details, please consult our shipping policy.

We do not offer direct exchanges. The quickest way to get the item you want is to process your request in two steps: first, return the item you received according to our return policy, then place a new order for the replacement item.

This procedure ensures that the desired item reaches you without waiting for the return to be processed, and allows you to benefit from the stock available at the time of your new order.

For full details, please refer to our refund policy.

You can reach us by email at info@abrasifx.ca. We usually respond within 24 business hours, Monday to Friday.

Please note that we do not have a physical store and email is our only customer communication channel.

Yes. By signing up for our newsletter at the bottom of the homepage, you will receive a personalized 5% discount code via email, valid for single use on your next order.

Subscribing also allows you to be the first to hear about our new products, promotions, and the addition of new product lines.